Refund policy

Thank you for shopping with us. At Harlan Oem Parts, we are committed to ensuring your satisfaction with every purchase. Please read our refund policy carefully before making a purchase.
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Last updated: April 2023

1. Eligibility for Refunds

2. Process for Requesting a Refund

3. Refund Method

4. Exchanges

5. Shipping Costs

6. Contact Information

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The product was received damaged, defective, or incorrect.
  • The item is unused, in its original packaging, and in the same condition you received it.
  • Your request is made within 7 calendar days of delivery.

Unfortunately, we do not offer refunds for:

  • Digital products (unless proven defective or inaccessible).
  • Items marked as final sale or non-refundable.
  • Delays due to customs processes or logistics out of our control.
  • Products that have been used, worn, or altered.

2. Process for Requesting a Refund

To initiate a refund, please contact our support team at [support email] and provide:

  • Your order number
  • Clear photos or video of the product and packaging (if applicable)
  • A brief explanation of the issue

Our team will evaluate your case and respond within 3–5 business days.

3. Refund Method

If your refund is approved:

  • A credit will automatically be applied to your original payment method.
  • Depending on your bank or provider, processing times may vary between 7–15 business days.

4. Exchanges

We may offer exchanges instead of refunds when possible (e.g., receiving the wrong item). If an exchange is requested, shipping costs may apply depending on location and item type.

5. Shipping Costs
  • Shipping fees are non-refundable.
  • If you are returning an item, you will be responsible for the return shipping unless the product was received in a faulty or incorrect condition.
  • We recommend using a trackable shipping service and keeping proof of postage.

6. Contact Information

For questions or to start a refund request, reach us at:

 

Email: contact@harlan-global.com]
Phone (if applicable): + (1) 800 255-4262
Business hours: Monday to Friday from 7:30 a.m. to 4:30 p.m.